Beautifully Elegant

  

Our Return and Claims Policy

   
Returns & Exchanges

At Beautifully Elegant, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a refund.  

Please contact us within 7 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. 

Please note that personalized products and dyed or worn shoes are not returnable. Please return authorized orders in its original form and packaging. We must receive the return within 7 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions. Returns and/or exchanges are subject to a 20% restocking fee.

 

Return Policy: Ordering a Dress

All Bridal, Bridesmaid and Prom gown sales are final and cannot be cancelled at the point of purchase. Due to the special nature of these merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order.  

** The order you are submitting is a final sale and no refunds or cancellations are allowed by the manufacturer of your garment(s) or Beautifully Elegant. In the event there is a status change on your order there are no exceptions to this clause. 

ALL PAYMENTS/DEPOSIT MADE CONFIRMS A SATISFIED CUSTOMER AND THE WAIVER OF THE RIGHT TO CANCEL PURCHASE. ANY MERCHANDISE OTHER THAN STOCK IS SPECIAL ORDERED AND CUT FOR YOU. 

Sizes are generic. Garments are not made to measure. Alterations are not included and should in most cases, be expected. We will gladly advise you of sizing, but as the purchaser, you make the final decision.



Filing a Claim

All claims for damaged, defective or missing product(s) must be filed with Beautifully Elegant within 7 business days of receiving your order.

CLICK HERE  to initiate a claim.

You may also contact us by phone at 866-689-4790 or 919-781-7474.

Please note that Beautifully Elegant is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS, FedEX or USPS). However, we will be more than happy to assist you in filing a claim with the shipping carrier.

Policy Updated on: September 19, 2009